DMU · LEGAL
Distance Sales Contract
This Contract governs the rights and obligations of the parties pursuant to the provisions of the 6502 sayılı Tüketicinin Korunması Hakkında Kanun (Turkish Law on the Protection of Consumers No. 6502) and the Mesafeli Sözleşmeler Yönetmeliği (Turkish Distance Contracts Regulation).
Article 1 – Parties
Seller / Service Provider: DMU
Address: Uğur Mahallesi 848. Sokak No:56D-102 Konak / İZMİR
Phone: 0232 464 34 54 / 0553 790 00 80
Email: info@dmu.com.tr
Website: https://dmu.com.tr
Buyer / Customer: The individual or organization that purchases a service package or submits a request through the website or the secure payment infrastructure.
Article 2 – Subject of the Contract
The subject of this Contract is the sale, scope, and delivery of the digital services and packages ordered electronically by the Buyer through the Seller's website at https://dmu.com.tr, together with the respective rights and obligations of the parties.
Article 3 – Prices and Payment Method
The prices listed on the website and in the packages are final starting amounts inclusive of VAT. Payments are collected exclusively through the secure online payment infrastructure (Shopier / Credit Card). In accordance with Company policy, payment by bank transfer (EFT/wire transfer) is not accepted.
Article 4 – Performance of the Service and Delivery
The purchased digital service (web design, SEO, advertising management, brand identity, etc.) commences once the parties have reached written agreement on the project's scope and schedule following confirmation of the order. Digital content and deliverables are provided electronically (by email, cloud storage, or live server).
Article 5 – Right of Withdrawal and Its Exceptions
Pursuant to Article 15 of the Mesafeli Sözleşmeler Yönetmeliği (Turkish Distance Contracts Regulation), contracts relating to "goods/services prepared according to the consumer's wishes or personal needs" and contracts relating to "services performed instantly in electronic form, or intangible goods delivered instantly to the consumer" fall within the exceptions to the right of withdrawal.
The right of withdrawal may not be exercised in respect of digital services whose performance has begun with the Buyer's consent, or which have been specifically designed/coded according to the Buyer's requests. However, where work has not yet begun, or where no agreement has been reached, the applicable cancellation and refund conditions shall be evaluated.
Article 6 – Resolution of Disputes
For disputes that may arise from this Contract, the Consumer Arbitration Committees, up to the value announced by the Ministry of Trade, together with the Courts and Enforcement Offices of İzmir, Turkey, shall have jurisdiction.
Last updated: 25 Ağustos 2026